Revamping Mingo County 911


By Courtney Harrison - [email protected]



Kyle Lovern/WDN Mingo County 911 dispatchers Willie Spence and Matt Bucci are pictured above at the EMS building located at the airport above Williamson. Upgrades are planned for the Computer Assisted Dispatch (CAD) system.


WILLIAMSON – At Tuesday’s regular meeting, the Mingo County Commission passed decisions that will allow upgrades to address two critical issues at Mingo County 911 Emergency Management.

The Commission approved a request to put a project out for bid that will allow the Computer Assisted Dispatch (CAD) system to be upgraded. The request was made by Tina Lockard with the Mingo County Commission’s Finance Department. Lockard explained that the upgrade to the CAD system was necessary. “The upgrade to the CAD system is necessary. The 911 mapping is complete and the addresses are ready to be uploaded into the system but there is an update to the computer aided dispatch program that they use.” Lockard continued, explaining that the upgrade will be over the allotted budget and therefore she was making a request to put the project out to bid,” Lockard said.

The discussion continued. Lorene Vance, 911 Director, discussed that the current CAD system had been in place since 1999. Once updated, when a dispatcher receives a 911 call, the system will provide an image of the house and other information associated with that location such as prior law enforcement involvement and medical information for members of the household. An updated system will benefit ambulance service, local law enforcement agencies and other first responders when dispatched on a call.

Following discussion, the commission approved the request to put the CAD system upgrade project out for bid.

The commission also approved a motion that will allow more efficient radio communication between 911 dispatch and first responders.

Vance explained the issues currently faced in reference to radio communication. “When we went to narrowband and when two different departments radio at the same time, you aren’t getting anything coming from the radio. With these new FH links, that should take care of that and everyone will come in clear,” Vance stated.

Commissioner Diann Hannah responded stating, “Those were the critical issues I found when I was up there that morning and that is what I told dispatchers; the CAD system and the radio frequency.”

Following Hannah’s statement Commissioner Greg “Hootie” Smith made a motion to approve the issue of a purchase order to Labtronics to install the links required to improve radio communication.

Kyle Lovern/WDN Mingo County 911 dispatchers Willie Spence and Matt Bucci are pictured above at the EMS building located at the airport above Williamson. Upgrades are planned for the Computer Assisted Dispatch (CAD) system.
http://williamsondailynews.com/wp-content/uploads/2016/10/web1_911-dispatch-005-1.jpgKyle Lovern/WDN Mingo County 911 dispatchers Willie Spence and Matt Bucci are pictured above at the EMS building located at the airport above Williamson. Upgrades are planned for the Computer Assisted Dispatch (CAD) system.

By Courtney Harrison

[email protected]

(Courtney Harrison is a news reporter for the Williamson Daily News. She can be contacted at [email protected] or at 304-235-4242 ext. 2279.)

(Courtney Harrison is a news reporter for the Williamson Daily News. She can be contacted at [email protected] or at 304-235-4242 ext. 2279.)

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