SOUTH WILLIAMSON, Ky. –Appalachian Regional Healthcare (ARH) recently honored 12 employees from across its Kentucky and West Virginia system in Lexington.
Employee representatives from each ARH community who had been named as their respective hospital’s Annual CARES Winner were recognized during the system’s Board of Trustees meeting.
Jessica Miller was honored because of her proven dedication and commitment to exceeding the ARH CARES Standards (Communication, Attentive, Respectful, Environment and Special) at Tug Valley ARH Regional Medical Center.
Miller has seven years of service with ARH as a registered nurse and cares for patients in the Oncology Department.
“Jessica goes about her job as a duty to make the patient and patient’s family forget about the word ‘cancer’ while the patient is in her care,” said Tug Valley ARH Community CEO Tim Hatfield.
According to Hatfield, Miller’s caring and compassion is evident in the words of the wife of one of her patients: “Jessica has been a jewel during my husband’s journey. She has communicated very well with him on what to expect during each visit and has been attentive to his needs. She shows him respect by asking him where he would like to be instead of simply putting him in a room that may be uncomfortable for him. By doing this, it shows she cares about his environment and him being comfortable in it. Today, she made my husband feel very special. She purchased a cake to celebrate his good report of being ‘cancer free.’ She placed the cake on a rack, brought in plates, silverware and even ice cream. She even remembered that he always would bring Butterfinger candies with him, so she purchased some from the hospital gift shop and placed them on top of the cake. Now that’s being attentive and caring toward your patients.”
Tug Valley ARH Community Chief Nursing Officer Paula Vaughan, RN, MSN, shared: “Jessica is a very caring nurse. She cares deeply for her patients. She always presents herself with a smile, a kind word and strives to make patients comfortable. Her warm and caring approach to patients and their families are comforting. Approaching the patient and family holistically during this life altering event has helped so many improve their quality of life.”
During the award ceremony, CARES winners received a plaque in recognition of their achievement. “These employees have been recognized as going above and beyond to care for our patients, the communities we serve and their coworkers,” ARH President and CEO Joe Grossman said. “We are very proud of each of our CARES winners and sincerely appreciate their dedication to a health system that means so much to our communities.”
ARH is a not-for-profit health system operating 11 hospitals in Barbourville, Hazard, Harlan, Hyden, McDowell, Middlesboro, West Liberty, Whitesburg and South Williamson, Ky. and Beckley and Hinton, Wv., as well as multi-specialty physician practices, home health agencies, home medical equipment stores and retail pharmacies. ARH employs nearly 5,000 people with an annual payroll and benefits of $297 million generated into our local economies. ARH also has a network of more than 600 active and courtesy medical staff members. ARH is the largest provider of care and single largest employer in southeastern Kentucky and the third largest private employer in southern West Virginia, and is consistently recognized for its medical excellence.